Warranty Information

Discover what is covered under warranty and learn how to easily claim your warranty.

First Time Ever Online Warranty Support - DIY

For the first time in the water purification industry, customers now have the unique opportunity to claim faulty parts under warranty with ease. By simply following our user-friendly DIY steps, you can quickly assess any issues with your water purification system and initiate the warranty claim process.

Terms & Condition

To initiate a claim for the damaged or non-working piece, please return it to the address provided below. Once we receive the item, we will promptly ship a new piece to your specified address. Please note that the shipment charges for returning the product will be the responsibility of the customer. We assure you that we take full responsibility for the quality and functionality of our products, and we are committed to resolving any issues you may encounter. Thank you for your understanding and cooperation in this process. [You will get address upon video approval]

Claim Process Guide

Videos with poor visuals and language other than English and Hindi will not be entertained, prefer to capture only RO watr purifier in your video and if product found to be tempered or was open by third party technician then it will not be covered undere warranty.

Filters and Membrane will not be covered under warranty as these are consumables. If they blast or leak due to pressure then they are covered. Broken video or manipulated cotents will not be covered under warranty. For more information you can call us +91 9990705264

How to make a video to claim warranty

To effectively demonstrate the issue with your product for warranty claims, create a detailed video that captures the entire item within the frame. Begin by showcasing the complete product, then seamlessly zoom in on the specific part that you wish to claim under warranty. As you focus on the malfunctioning component, narrate the problem using your voice, clearly explaining what is not working and how it affects the overall functionality of the product. This step-by-step approach allows viewers to clearly understand the issue at hand. For reference, you can look at the example video provided. By following these guidelines, you will create a comprehensive visual explanation that enhances your warranty claim.

The warranty information was clear and easy to follow. Claiming was straightforward and hassle-free!

Akash Tyagi

★★★★★